At our Narmadapuram Store, customer satisfaction is our top priority. This Service Policy outlines the terms, conditions, and standards of services we provide to ensure a smooth and reliable shopping experience.

1. Store Working Hours

  • Our store operates daily from 8:00 AM to 8:00 PM.
  • Services are provided only during official working hours unless stated otherwise.

2. Service Area

  • Our services are available primarily within the local limits of Narmadapuram.
  • Certain services such as delivery or installation may be limited to specific locations.

3. Product Availabilit

  • All products are subject to availability.
  • In case a product is out of stock, customers will be informed and offered:
    • An alternative product, or
    • A refund (if payment has already been made).

4. Pricing & Payment

  • All prices are displayed in Indian Rupees (INR) and are inclusive/exclusive of taxes as applicable.
  • We accept payments through:
    • Cash
    • UPI
    • Debit/Credit Cards
    • Online Payment Methods
  • Services are confirmed only after successful payment.

5. Delivery Service

  • Local Delivery: Available within Narmadapuram.
  • Delivery Time: Within 1 working day for local orders.
  • Delivery Hours: Between 8:00 AM and 8:00 PM.
  • Delivery charges may apply based on distance and order value.

6. Order Processing

  • Orders are processed after payment confirmation.
  • Customers may be contacted for order or address verification.
  • Please ensure correct contact details are provided at the time of order placement.

7. Service Limitations

  • We reserve the right to refuse service in cases of:
    • Incorrect or incomplete customer information
    • Unserviceable locations
    • Unavailability of products
    • Suspected fraudulent activity

8. Cancellations & Modifications

  • Orders can be modified or canceled before dispatch.
  • Once the order is dispatched, cancellations may not be accepted.

9. Customer Responsibilities

  • Customers are responsible for providing:
    • Accurate address and contact details
    • Availability during delivery hours
  • Any delays caused due to incorrect information will not be our responsibility.

10. Complaints & Support

  • Any service-related complaints or queries should be reported within 24 hours.
  • Our support team will review and resolve issues as quickly as possible during working hours.

11. Policy Updates

  • This Service Policy may be updated from time to time without prior notice.
  • Customers are advised to review this page periodically for updates.